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Terms of Service

Last updated October 26, 2026

These Terms of Service (“Terms”) govern your use of this website, operated by Astraa Software LLC (“Astraa”, “we”, “us”). By using the site you agree to these Terms. If you do not agree, please do not use the site.

These Terms also cover our Shopify apps, including Astraa Events Calendar. The section on Shopify apps below adds terms that apply only when you install and use one of them.

Use of the site

You may browse and use this site for lawful purposes. You agree not to:

  • interfere with or disrupt the site or the servers that host it;
  • attempt to gain unauthorized access to any part of the site or its systems;
  • scrape, copy or redistribute site content at scale without our permission;
  • use the site in any way that breaks applicable law.

Intellectual property

The site and its content, including text, graphics, logos and code, are owned by Astraa Software LLC or its licensors and are protected by intellectual property laws. The Astraa name and logo are our trademarks and may not be used without our written permission. Open-source projects we publish are licensed under the license included with each project.

Shopify apps

When you install an Astraa app from the Shopify App Store, such as Astraa Events Calendar, you (“Merchant”) agree to these Terms in addition to Shopify’s own terms. Shopify’s terms govern your Shopify account and store; these Terms govern your use of our app.

  • License. While the app is installed, we grant you a limited, non-exclusive, non-transferable license to use it for your Shopify store. You may not resell, copy or reverse engineer the app.
  • Fees. Any fees are shown on the app’s Shopify App Store listing and are billed through Shopify. If we introduce or change fees, we will tell you in advance and ask you to approve the change in Shopify.
  • Fair use of emails. Astraa Events Calendar sends waitlist emails, reminders, messages to ticket holders and private event request receipts to your customers for you. Each store can send up to 2,000 of these emails per calendar month as part of the app’s fee. Past that, emails pause until the next month, and you can still contact your customers yourself. You may use these emails only for your own events and the customers who bought tickets for them, joined their waitlists or asked you for a private event, not for marketing.
  • Your content and sales. You are responsible for the events, tickets, products and other content you create with the app, and for your sales to your customers, including pricing, capacity, refunds, cancellations, taxes and compliance with the laws that apply to your events. We are not a party to any transaction between you and your customers.
  • Availability. We work to keep the app running, but it depends on Shopify and other providers and may be unavailable at times. We may update, change or discontinue features, and will give reasonable notice before discontinuing an app.
  • Ending use. You can stop using the app at any time by uninstalling it from your Shopify admin. We may suspend or end your access if you breach these Terms or Shopify’s terms. What happens to your data after uninstalling is described in our Privacy Policy.

Third-party links

The site may link to websites and services we do not operate. We are not responsible for their content, policies or practices.

Disclaimer

The site and our apps are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the site or our apps will be uninterrupted or error-free, or that their content is complete or current.

Limitation of liability

To the fullest extent permitted by law, Astraa Software LLC will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of data, profits or revenue, arising from your use of or inability to use the site or our apps. For our apps, our total liability for any claim is limited to the fees you paid us for the app in the 12 months before the claim.

In particular, we are not liable for losses that arise from your events or your sales, including events that are cancelled, moved, oversold or undersold, tickets that could not be bought or were sold in error, refunds or chargebacks, or claims made by your customers or event attendees, even if the app was unavailable or did not work as expected at the time.

Indemnification

If you use one of our apps, you agree to defend and indemnify Astraa Software LLC against any claims, losses and costs, including reasonable legal fees, brought by third parties, including your customers and event attendees, that arise from your events, your sales, your content, or your breach of these Terms or of the law.

Changes to these Terms

We may update these Terms from time to time. When we do, we will change the “Last updated” date above. Continuing to use the site after a change means you accept the updated Terms.

Governing law

These Terms are governed by the laws of Japan, without regard to its conflict of law rules. Any dispute arising from these Terms or the site will be subject to the exclusive jurisdiction of the Tokyo District Court.

Contact

Questions about these Terms can be sent to support@astraa.dev.